I recently read an article on Forbes.com about the latest consumer trends. The following caught my eye:
- Bad customer service is costing companies $62 billion annually in the US and could be costing you thousands each year
- Value and experience are a greater concern for consumers than price
- Clients want a response NOW
Focusing on the customer experience and value is the best way to improve your firm’s outlook.
I'd like to invite you to schedule a demonstration for Beyond Counsel. I will go over how firms that use Beyond Counsel tend to exceed client expectations – i.e., to increase customer experience and value.
I will share with you how our clients have used Beyond Counsel to greatly improve their firm’s business, and you can determine whether Beyond Counsel may be a good fit for you.